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Individual investors were left guessing for more than two hours on Friday about whether their buy and sell orders for newly issued Facebook shares had been actually executed.
The Nasdaq Stock Market, where Facebook is listed, had problems sending electronic messages back to the brokerages that handle orders from individual, or “retail,” investors, according to people with direct knowledge of the situation.
Because the electronic acknowledgements didn’t come back from the exchange, the brokers were unable to tell their clients that trades had been executed. Such acknowledgements usually occur almost instantaneously.
“Nasdaq’s delay in passing back executions is causing a lot of heartburn on the Street,” said one source. “We had to tell clients we didn’t get the print back,” said another.
READ MORE: Facebook investors left guessing after Nasdaq glitch
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Individual investors were left guessing for more than two hours on Friday about whether their buy and sell orders for newly issued Facebook shares had been actually executed.

The Nasdaq Stock Market, where Facebook is listed, had problems sending electronic messages back to the brokerages that handle orders from individual, or “retail,” investors, according to people with direct knowledge of the situation.

Because the electronic acknowledgements didn’t come back from the exchange, the brokers were unable to tell their clients that trades had been executed. Such acknowledgements usually occur almost instantaneously.

“Nasdaq’s delay in passing back executions is causing a lot of heartburn on the Street,” said one source. “We had to tell clients we didn’t get the print back,” said another.

READ MORE: Facebook investors left guessing after Nasdaq glitch

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